Client Support French

Reference: ENG_009 Posting date: 16/04/2018 Closing date: 16/05/2018 Location: Sofia

Client Support French


Euroccor JSC, established in 2005 and partner of Mifratel, the second largest contact centre group in the Benelux,  is a Business Process Outsourcer (BPO) operating from Sofia, and working for European customers. Our success is based on investing in long-term relationships with our clients and striving to provide excellent customer experience. 
 
WORKING with EUROCCOR & the client
Together with our client we are driven by a collaborative culture where we challenge each other to find new ways to be better, faster and smarter at what we do.  We attach great importance to excellent training and support.  As our colleague you occupy a crucial position within our company! Your performance is the key to our success. Training you means we are investing in your personal development and finding opportunities for you to progress within our company.
 
At Euroccor, it’s our people who make the difference!
 
THE JOB
Going above and beyond to exceed customer expectations, you will focus on genuine conversation and building a relationship with the customers. Servicing a relationship opposed to a transaction and taking the extra mile, in order to Create Raving Fans.
Specialized in customer care, you will respond to all types of customer enquiries and complaint handling through e-mail, phone and social media building a good relationship with the customer.
 
QUALIFICATIONS

  • You are completely ready to commit yourself at all times to guarantee excellent customer satisfaction:
  • French proficient C1 level (oral and written) 
  • Good knowledge of English
  • Strong work ethic and highly motivated
  • interest in self-development, product knowledge and creating raving fans
  • Proactive approach to meeting and exceeding customer’s needs
  • A passion for improving the delivery of services with a commitment to continuous improvement. 


WORKING ABROAD
As a new employee we reassure you can start your job without any stress. We welcome you at the airport, assist you in finding a suitable home and arrange all the required local administration.  Moreover, you are not alone. Many more foreign colleagues have been through this process and are currently working in our multi cultural company.
 
OFFER
We offer an attractive salary with commissions, an extra health insurance, free water, free coffee, weekly fresh fruit, team events and many more. At Euroccor we work in a team, we celebrate successes and we create a pleasant atmosphere. We push ourselves to new heights and tackle challenges together!
 
OUR CULTURE
In a dynamic and result-oriented corporate culture, you contribute to an excellent customer experience. Responsibility, respect and honesty are some of our core values!
 
Interested?  Visit our facebook page www.facebook.com/euroccor.bg and get in touch with us for more info careers@euroccor.com
 

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